PILLAR 02 · MARKET PULSE Interview EP 005

Ontario Rental Market Update: Pandemic Impact on Rents, Demand & Landlord Strategies

with Lena Girguis , VP of Operations , NV Property Management
Play: Ontario Rental Market Update: Pandemic Impact on Rents, Demand & Landlord Strategies
LISTEN ON ▶ YouTube
16 min · May 21, 2020 · 1,053 views
WHAT YOU'LL LEARN
  1. How COVID-19 shifted rental demand across Ontario, creating surprising strength in markets outside downtown Toronto while pressuring condo rents
  2. Why tenants are leaving co-living arrangements and how this trend impacts unit types and price points in key investment regions
  3. Compassionate but practical strategies for working with tenants who are struggling to pay rent during economic uncertainty
  4. The legal steps landlords must take now, including filing N4 and L1 notices, even when the Landlord and Tenant Board is not scheduling eviction hearings
  5. Safe operational changes for showing occupied and vacant units, from virtual tours to PPE protocols and no-touch policies
  6. Whether landlords can legally increase rent during the pandemic and how to structure temporary discounts alongside lawful increases
  7. Financing considerations when using a third-party property management company to support rental income on your mortgage application
Show Notes
Timestamps 7
Questions Answered 5
Mentioned In This Episode 4
In this episode of Property Pulse, host Dalia Barsoum sits down with Lena Girguis, VP of Operations at NV Property Management, to examine how the COVID-19 pandemic was reshaping Ontario's rental markets in May 2020. They explore surprising demand shifts across key investment regions, from Ottawa and Durham to Hamilton and Niagara Falls, and discuss why Toronto condos were experiencing a different trend than surrounding markets.



Lena shares practical, human-centered strategies for landlords navigating tenant non-payment, rent increases, and property showings during an eviction moratorium. From filing N4 and L1 notices to implementing virtual tours and PPE protocols, this conversation delivers timely operational guidance. Dalia also closes with critical financing tips for investors using third-party property management companies to support their rental income on mortgage applications.
How did COVID-19 affect rental demand across Ontario?

Outside of downtown Toronto, rental demand remained surprisingly strong in May 2020, with units renting in one to two weeks and price points holding steady or increasing in Hamilton, Niagara Falls, York Region, Durham, and Ottawa. However, Toronto condos saw roughly a ten percent decrease in rents as short-term rental operators moved to longer-term tenancies.

What should landlords do if tenants cannot pay rent and evictions are paused?

Landlords should keep communication lines open and attempt to negotiate payment plans while filing N4 and L1 notices promptly to secure their spot for future hearings. It is important not to change locks or take matters into your own hands, as the Landlord and Tenant Board will hear applications regarding illegal acts.

Can a landlord legally increase rent during the pandemic?

Yes, landlords can legally increase rent during the pandemic provided they issue the proper notice. To maintain goodwill, some property managers pair the increase with a temporary monthly discount, documented in a written agreement that clearly states the discount period and the new lawful rent amount.

How are property managers adapting showings and maintenance during social distancing?

Leasing now relies heavily on virtual tours, with only pre-approved applicants viewing units in person while wearing masks and gloves under a no-touch policy. Maintenance is screened thoroughly, tradespeople use protective equipment, and tenants are asked to remain on a different level or leave the property when feasible.

What financing issue should investors know about when using a property management company?

If a lender uses leases to support rental income, the lease agreement should show the property management company as the landlord or authorized representative for the owner. Investors who self-manage through their own property management corporation must also have their Articles of Incorporation available and disclose any co-owners not on the mortgage application.

  • N4 notice
  • L1 application
  • Articles of Incorporation
  • Landlord and Tenant Board
Where do you start?